How we use your personal information
We use personal information in order to promote and provide our services, to ensure the security of our websites, and to run our business. We have set out more information below on the categories of personal information that we collect, the specific ways in which that personal information is processed by us, the legal bases which permit us to do this and how we share information.
In some cases where we ask for your personal information, we do so in order for us to fulfil your request or order (e.g. needing your contact details to send you your order). If you do not provide that personal information, we will not be able to process your request or order.
Giving and withdrawing your consent, and updating your personal information
Where your consent is required for us to process your personal information, we will ask for your consent at the point at which you provide your data. You have the right to withdraw that consent at any time. You can also update your personal information at any time. If you wish to do either, contact us at email@example.com
We do not sell your personal information to third parties.
Storing your personal information
Your personal information may be stored and processed outside of the country where it is collected. When transferring information to others, within the EEA or otherwise, we ensure that appropriate and suitable safeguards and technical measures are in place to protect your personal data.
We will only keep records of your personal information for as long as is reasonably necessary for the purposes for which we have collected it, and in order to comply with any statutory or regulatory obligations in relation to retention of records. We respect requests to stop processing your personal data for marketing purposes. This includes keeping a record of your request indefinitely so that we can respect your request in future.
If you disable or decline cookies, you may not be able to access some parts of the website, and some features may not function properly or be available to you.
If you choose to accept our cookies, you can also delete such cookies later from your computer (see the 'Managing Cookies' section below). If you delete the cookies, any settings and preferences controlled by those cookies will be deleted and will need to be re-created when you visit the website subsequently.
What are cookies?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises those cookies. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu.
Cookies have various functions, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
Some cookies are allocated to your device only for the duration of your visit to a website, and these are called session based cookies. These cookies automatically expire when you close down your browser. Another type of cookie known as "persistent" cookies would remain on your device for a set period of time. In addition, please note that some websites contain third party cookies i.e. cookies that are set by a third party domain.
We have summarised those categories in the 'Categories of Cookies' section below.
Categories of Cookies
We have categorised the cookies used on the website based on the ICC's UK Cookie Guide. You will at your first and some subsequent visits to our webpage astradiligence.co.uk be asked to accept or reject cookies.
The categories of cookies are as follows:
Strictly Necessary Cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing, for instance, our newsletter signup function. Because these cookies are strictly necessary, we do not need to ask for your consent to use them.
You may at any time restrict, disable or delete the cookies by adjusting your web browser settings. For more information, please see the 'Managing Cookies' section below. However, you may not be able to access some parts of the website, and some features may not function properly or be available to you.
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and whether they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information collected by these cookies is aggregated and therefore anonymous. We currently do not collect this information, but may in the future use it to improve the performance of our website.
By using our website, you are agreeing that Astra Diligence may place these types of cookies on your device.
You may at any time restrict, disable or delete the cookies by adjusting your web browser settings. For more information, please see the 'Managing Cookies' section below. However, if you to this then, you may not be able to access some parts of the website, and some features may not function properly or be available to you.
These cookies allow websites to remember the choices you make and to provide enhanced and, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as signing up to our newsletter. The information these cookies collect may be anonymised and they cannot track your browsing activity on websites other than the website you are visiting.
By using our website, you are agreeing that Astra Diligence may place these types of cookies on your device.
You may at any time restrict, disable or delete the cookies by adjusting your web browser settings. For more information, please see the 'Managing Cookies' section below. However, if you do this, then you may not be able to access some parts of the website, and some features may not function properly or be available to you.
Targeting or advertising cookies
These cookies are used to deliver adverts that are relevant to you and your interests. Astra Diligence does not use this type of cookie.
You may at any time restrict, disable or delete the cookies by adjusting your web browser settings. For more information, please see the 'Managing Cookies' section below. However, if you do this then, you may not be able to access some parts of the website, and some features may not function properly or be available to you.
In accordance with best practice, we have made available information regarding the cookies used on our website here:
You can adjust your device's web browser settings by using the 'Help' function within the web browser. You can also visit www.aboutcookies.org to obtain instructions on how to adjust the web browser setting of your device. That site contains comprehensive information on how to adjust your web browser settings for a wide variety of web browsers.
Flash cookies cannot be disabled by adjusting your device's web browser settings. Some web browser manufacturers are developing solutions to allow you to disable flash cookies through the use of the web browser settings of your device, but at present, if you wish to restrict or block flash cookies, you must do so on the Adobe website. In this regard, please visit:
If you disable or decline cookies, some features will not be available to you or function properly and you may not be able to access some parts of the website.
What information does Astra Diligence collect?
We collect and process personal data about you when you purchase goods and services from us and interact with us and our websites. This information includes:
Your residential or business address, email address, and phone number
Your payment and delivery details, including billing and delivery addresses and credit card details, where you make purchases from us
Your marketing preferences, including any consents you have given us
Information related to the browser or device you use to access our websites
Records of your use of Astra Diligence’s services
How does Astra Diligence use your information?
We use your information as follows:
To fulfil a contract with you or take steps at your request before this:
Providing information and technical support if you ask for this
Contacting you with information about changes to services
Handling payment information provided through our website, email or other methods of communication
Managing orders placed
Storing and analysing your information in order to review and progress your job application.
As required by Astra Diligence to conduct our business and pursue our legitimate interests, in particular:
Giving you access to products or services ordered by your, your company or institution
Providing you with different content within a product or service, depending on how you use that product or service
Letting you know about our products and services by post, email, and phone in accordance with your marketing preferences and law relating to direct marketing
Providing targeted advertising for our products and services that we think may be of interest to you based on how you use our websites, products and services
Analysing how you use our products and services so we can improve our levels of service and develop future products and services, including through the use of surveys
Where we have a legitimate interest
Ensuring the security of our website and information technology systems and protecting our rights.
Where you give us consent:
If we need your consent in order to send marketing for our products and services to you
To place cookies and use similar technology on your device(s) as described above
For purposes which are required by law:
Sharing your personal information in order to comply with legal obligations to which Astra Diligence is subject.
How will Astra Diligence share your information?
We share your personal details:
Within Astra Diligence to team members involved in carrying out the processing described above
With third party service providers who process your information on our behalf for the purposes above – such as payment processors, or fulfilment houses
With third parties as required to complete services. We will not share our customer details with any supplier or sub-contractor, unless you have explicitly allowed or instructed us to do so in writing on a case by case basis
We will also share your personal information:
If we think this is necessary to in order to protect the rights, property, or safety of Astra Diligence, our employees, our commercial partners, or our customers. This includes sharing information for the purposes of fraud protection
With government authorities and/or law enforcement officials if required by law
The data controller for our websites, products and services is Henrik Nielsen, Managing Director, Astra Diligence, Church Way, Botley, Oxford, OX2 9SX, unless otherwise indicated on the website, product, service or form through which you have provided your personal data to us.
If you are unsure who your data controller is, or have other queries relating to this policy, please contact us at firstname.lastname@example.org. Thank you!